Massage Appointment Policy


We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients we have adopted the following policies. 

 

Cancellation Policy

Cancellations without charge are accepted any time before the close of business on the business day preceding your appointment. This allows the opportunity for someone else to schedule an appointment. If an appointment is not cancelled within this time, a charge of ½ the appointment price will be applied. This amount must be paid prior to your next scheduled appointment and can not be billed to your insurance company.

 

 No-Shows

A charge of ½ the appointment price will be applied to scheduled appointments that are either forgotten or unable to be met. This amount must be paid prior to your next scheduled appointment and can not be billed to your insurance company.

 

 Late Arrivals

Please arrive 5 minutes early before your massage appointment. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment. You are responsible for the entire scheduled appointment regardless of the length of treatment actually given.